Effective 15 September 2026 · YamoHQ is a service of NestrCheck LLC
This statement sets out the agreement between NestrCheck LLC, the parent company trading as YamoHQ ("YamoHQ", "we", "us"), and you, our customer ("you"). It covers how plans are billed, how hardware is bought on your behalf, what we do and do not take responsibility for when we manage your devices and accounts, and how either of us can end the arrangement. It is written to be read once, in order, without a lawyer beside you. Using our service means you accept it.
YamoHQ is a managed IT service for small businesses. We run risk assessments, provision and revoke account access, procure and ship devices, author and push device management policy, maintain asset and evidence records, and provide support delivered by our own specialists. We provide IT services and documentation support; we do not provide legal advice or certify compliance. We are not a manufacturer, a carrier, or a reseller of software licences; where we buy on your behalf, we act as your agent and the underlying vendor terms continue to apply to you.
Our customer-facing dashboard is developed and operated by us. Where a function is delivered by our team using established tooling rather than by software you log into, we will say so plainly rather than imply otherwise.
The service is sold as a plan, quoted to your team in writing before you commit. There is no published per-person rate. Scope, the number of people and devices we manage, procurement volume and support level all shape the quote, and the agreed figure and billing period are set out in your order form.
Your quote is fixed for the term stated in your order form. If the number of people or devices we manage changes materially, we re-quote in writing and the change applies from the date you accept it. Any one-off setup work is scoped and quoted at the start of the engagement and invoiced once. Invoices are due within fifteen days unless your order form says otherwise, and we do not levy hidden per-ticket or per-device charges on top of the plan.
Devices are ordered through a vetted United States wholesale supply partner and passed to you at that partner’s cost plus a flat fifteen per cent, with the underlying invoice available to you on every order. Component pricing moves, so each order is confirmed against the live cost before you approve it, and an approved order is binding once we place it with the supplier.
Hardware is new or certified like-new in sealed original packaging, never refurbished, and ships to United States addresses only. Title and risk in purchased devices pass to you on delivery. Manufacturer warranties pass through to you where the manufacturer offers them; we will administer a claim on your behalf but we do not underwrite the warranty ourselves.
You confirm that you have the legal right to place the accounts, tenants and devices you hand us under management, and that the people holding those devices have been informed as your own policies and local law require. Acting on your instruction, we will provision, revoke, enroll, lock, wipe and reconfigure; you remain the data controller and the employer, and you are responsible for the decisions behind those instructions.
We act on instructions from the people you name as authorised. Tell us promptly when that list changes. Remote actions are irreversible by nature: a wipe destroys data, and we rely on you to have backed up anything that matters before asking for one.
Support is delivered by our specialists, not an automated assistant. Co-managed plans include support for your office manager or named admin contact; Fully managed plans add a help desk for every one of your employees. Response times are written into your agreement. They are response commitments, not commitments on resolution time, because some outcomes depend on a carrier, a vendor or a courier.
We do not represent that any part of the service is available twenty-four hours a day unless your order form says so in those words.
Where we retrieve a device we provide a prepaid return route, lock it remotely on request, and wipe it with certificate documentation before it is credited, donated or recycled. Retrieval and disposal is quoted per device on Essentials and Growth and included with Premium. Devices you send for credit must be owned by you, free of liens and free of anything you still need, because the wipe is final.
Pricing run month to month unless your order form states a term. Either of us may end the arrangement with thirty days written notice. On exit we will hand over asset records, policy documentation and tenant administration in a usable form at no charge, because holding your own records hostage is not a business we want to be in. Fees already incurred remain payable.
We may adjust rates with thirty days notice, and we may update this statement; the effective date above changes when we do, and material changes are sent to active customers rather than posted quietly.
To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid us in the twelve months before the claim arose, and we are not liable for indirect or consequential loss, including lost profit or lost data, however it arises. Nothing in this statement limits liability that cannot lawfully be limited. This agreement is governed by the laws of the State of Texas.
Questions about this statement go to hello@yamohq.com, and a person answers within one business day.